Privacy policy
At Mansoor, we prioritize the privacy of our customers. Therefore, we have created this privacy policy to explain how we use and protect your data, including payment details and other information we collect when you access our website (www.mansoor-me.com). We are committed to protecting your privacy and data and encourage you to read this policy to understand how we collect, use, disclose, and handle your information. In this policy, "we," "our," and "us" refer to Mansoor. "User" or "you" refers to anyone who engages with us, registers for our services or events, or visits our website. We may update this policy from time to time, and we encourage you to check this page regularly.
What Personal Information Do We Collect?
We may collect the following personal information:Contact information, such as your first and last name, postal address, email address, and phone number.Other identifying information that may be relevant to customer surveys or offers.Financial information, such as credit card and debit card details, transaction information, and payment methods.Information about your computer, including IP address, operating system, browser type, and general internet usage information, such as cookies.
How Do We Use Your Information?
We may use your personal information for the following purposes:To provide you with transactional information, such as receiving, processing, confirming, and tracking your orders.To inform you about our new products, services, and promotional offers.To perform services requested by you, such as responding to your inquiries, questions, and customer service requests.To send you technical notices, updates, security alerts, information about changes to our policies, and support and administrative messages.To improve our services by delivering a better and more personalized experience for you.To enable reviews of our products and display the content you have created and allowed us to display on our websites.To provide you with direct marketing and relevant content on our platform, including advertisements regarding our products and services, and communication regarding our products, offers, promotions, events, and services.For any other reason that we find necessary to enhance your platform experience.To prevent and detect fraud and misconduct and protect the security of our website and customers.To allow you to participate in contests, promotions, and sweepstakes and notify you if you are a winner.
With Whom Do We Share Your Information?
We do not sell our customers' data to others. We may disclose your information only as described in this policy and with businesses that follow the same protective practices, such as:Transactions involving other businesses: We may collaborate with affiliated and non-affiliated service providers, such as logistics companies that deliver our products, marketing companies, and payment processors that process online transactions, to offer you the best services.Promotional offers: We may use your data to provide you with information about products that might interest you, to enhance your platform experience, service messages, promotional offers, new features, and events. We may contact you through various channels, including emails, push notifications, web notifications, SMS, and phone. Moreover, we may ask for additional information to engage in some of our market research activities, such as contests and promotions.Business transfers: We may transfer your information in the event of a corporate sale, merger, acquisition, or similar circumstances.Protection of Mansoor and others: We may release account and personal information when we believe that such release complies appropriately with the law, enforce, or apply to our agreement policy, and protect the rights, property, or safety of Mansoor and our users.
How Do We Store Your Information?
At Mansoor, we take the security and privacy of our customers' data very seriously. We store your data in a secure database to prevent any unauthorized access, usage, or loss of your personal information. In certain cases, we may transfer the data we collect from you to a destination outside UAE, KSA, Kuwait, Oman, Bahrain, and Qatar, where it may be stored and accessed by our associated companies and/or non-affiliated service providers. Additionally, our staff or staff from our suppliers who work in fulfilling your order, processing payment details, or providing support services may access this data, even if they are operating outside the UAE, KSA, Kuwait, Oman, Bahrain, and Qatar. By submitting your information, you agree to this transfer, storage, or processing.
How Do We Secure Your Personal Information?
We understand the importance of protecting our customers' personal information and use physical, administrative, and technical safeguards to ensure the security of your data, in line with this Privacy Policy. We use measures such as firewalls and data encryption, as well as authorization controls for data access, to prevent any unauthorized access, alteration, disclosure, or destruction of your personal information.It's important to note that you are responsible for protecting your password and your computer against unauthorized access. Therefore, we advise you to keep your password confidential and not to disclose it to anyone. Additionally, remember to log off your account and close your browser window when you finish your visit.Although we take measures to protect your information from unauthorized access, the transmission of information over the internet can be insecure. We cannot always guarantee the security of information sent over the internet.
How We Use Cookies?
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences, likes, and dislikes.At Mansoor, we use traffic log cookies to identify which pages are being used and to analyse data about web page traffic. This helps us improve our website and tailor it to customer needs. We only use this information for statistical analysis purposes.Cookies enable us to provide you with a better website experience by monitoring which pages you find useful and which you do not. Please note that a cookie does not provide us with access to your computer or any information about you, except for the data you choose to share with us. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
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| COOKIE Name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, which allows displaying pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency. |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID. |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | Your session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items on your Wishlist. |
Controlling Your Personal Information
You have the right to control how we collect and use your personal information. Here are some ways you can do that:
If you no longer wish to receive marketing communications from us, you can opt-out at any time by sending an email to online@mansoor-me.com.
We will not sell, distribute, or lease your personal information to third parties without your permission, unless we are required by law to do so. If you want to know what personal information we hold about you, you can write to us at online@mansoor-me.com to request a copy.
If you believe that any of the personal information, we hold about you is incorrect or incomplete, please contact us as soon as possible at online@mansoor-me.com. We will promptly correct any information found to be incorrect.
Links To Other Websites
Our website may contain links to other websites that may be of interest to you. However, once you have used these links to leave our site, please note that we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, which are not governed by this privacy statement. We advise you to exercise caution and to read the privacy statement applicable to the website in question
How Will You Know if This Policy Changes?
Although we do not anticipate making significant changes to our Privacy Policy, Mansoor may update this policy from time to time. We encourage you to check this page frequently for any updates. We will notify you of any changes by revising the date at the top of this policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you an email notification). Your continued use of our Services after any changes to this policy indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or suggestions about this Privacy Policy, you can contact us at +971 4222 99 88 or send an email to online@mansoor-me.com.
